Q&A

Q&A

  1.  Home
  2. Q&A

Common Shopping Issues

  • Shopping Process
    • To use the brainwave analysis feature, you need to purchase Love coins and a brainwave monitor.
    1. Click on 'Product Information' → 'Product Service Introduction' to view the operation process and instructions for each brainwave analysis system, as well as the required amount of Love coins.
    2. To purchase Love coins, please log in as a member → 'Member System' → on the left side menu, select 'Love Coin Related' → 'Purchase Love Coins' → enter the desired quantity of coins → click 'Payment' to complete the purchase.
    3. Next, download the 'Brainwave Conversion Program' on your computer and connect it to the brainwave monitor via Bluetooth: 'Member System' → on the left side menu, select 'Download Brainwave Conversion Program and Notes' → 'Download Brainwave Conversion Program' → click to download → extract the files.
    4. Upload the brainwave data to this website for analysis: 'Member System' → on the left side menu, select 'Brainwave Analysis' → choose the desired analysis mode → fill in the basic information → upload the pre-test and post-test data required for the selected mode → you can then view the analysis results.
  • Instructions for "Review this product"

    As long as you make a purchase, whether you are buying Love coins, electroencephalogram machines or health products, after the order is completed, you can find the "Share" option in the "Order Details" in the order query to share your experience and product ratings with other users.

       

    It is important to note that you can leave a review immediately after completing the order, but you only have one opportunity to leave a review, and it cannot be modified after completion, so please pay more attention.

  • Delivery time and instructions
    Delivery method Daily order cut-off time Delivery time after shipment
    Express delivery    
  • Precautions
    • orders beyond the "daily order cut-off time" indicated in the table will be regarded as next day orders.
    • If the package is abnormal, the customer service staff will contact you to notify or E-MAIL notification.
    • In case of force majeure, the company will:Depending on the situation, it will be announced on the official website and fan group.
    • actual shipping time will still be adjusted according to the order quantity, and may be shipped in advance or delayed.